Shipping policy

Shipping Policy

Last updated: October 8, 2026

Shipping is free and tracked on every Pinglo order. Here is what to expect after you buy.

Where we ship

We currently ship to the United States, Canada and Australia. Only these countries are available at checkout.

Delivery times

  • United States: usually 9–12 business days from purchase.
  • Canada: usually 10–15 business days from purchase.
  • Australia: usually 10–15 business days from purchase.

These times include order processing (1–3 business days; orders are not processed on weekends or public holidays). They are estimates, not guarantees: sales events, the holiday season, customs checks, weather and carrier delays can add time, and some remote areas may need a few extra days. Buying a gift? We recommend ordering early.

Tracking

As soon as your order ships, you'll get an email with your tracking number and link. Tracking can take a few days to show the first updates.

Customs, duties and taxes

Import duties and taxes for the United States, Canada and Australia are handled by us, so you won't be asked to pay anything extra on delivery. If a carrier ever asks you for an import charge, please contact us before paying and we'll take care of it.

Late, lost or missing packages

If your order hasn't arrived within the delivery window above, or tracking shows it as delivered but you can't find it, write to us at supportpinglotags@gmail.com. We'll investigate with the carrier and, if the package can't be found, send a replacement or a refund. If tracking shows it as delivered, please check with neighbors, building reception, your mailbox and your local carrier first.

Shipping address

Please double-check your address at checkout. If you spot a mistake, contact us as soon as possible: we can change it until the order ships. We can't be responsible for packages lost because of an incorrect or incomplete address, and if a package comes back for that reason, resending it may have a cost.

Changes and cancellations

Need to change or cancel your order? Write to us as soon as possible. Once an order has shipped we can't change it, but you can still return it under our refund policy.

Contact

Questions about your order or delivery? Email supportpinglotags@gmail.com and a real person will reply.